Imunika Black - Medium Dark (Whole Beans)

Return Policy

For coffee, we do not accept returns due to its perishable nature. However, we are always willing to find agreeable solutions if you have any issues with our product or any errors in your order. In such cases, please contact us within 2 days of your order. 

For all other non-perishable items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customers are strongly encouraged to check the details of their order such as the delivery address, all contact information as well as the accuracy of the ordered items before sending in the much appreciated payment. A $10.00 admin fee will apply to any amendments to such information. DAILY MUJOis only responsible for executing orders based on the accuracy of details received, and for orders which were accepted and confirmed by both the customer and DAILY MUJO.

Amendment
In the event of amendments made within 24 hours upon ordering. An admin fee of $5.00 is chargeable for any changes made each time with reference to the last updated order. A 50% forfeiture on the paid original amount and an admin fee of $5.00 is chargeable. Customer will receive a 50% refund on the paid original amount by the original mode of payment. For credit terms / e-invoice customers, 50% of the invoice value and admin fee of $50 is chargeable.If cancellation is made after order is dispatched, customers will be required to pay the FULL amount of the order and there shall be no refund of any payment received.In the event that any delivery is unable to be fulfilled at the specified address given by the customer due to any reason (e.g. unable to contact customer or the assigned receiver, no show, no entry to premise etc), the assigned delivery personnel will wait for a maximum of ten minutes at the location and try to contact the customer before he/she understandably have to leave in order to fulfill other deliveries on time. Extra cost will be incurred and paid in cash directly to the delivery driver for the extra trip back. In all the said situations, all delivery orders have to abide to food safety standards and be disposed with understandably, no compensation or refund to the customer.In the event that customers who have opted but have failed to pick up their orders from DAILY MUJO by the closing time we reserve the right to understandably dispose any unclaimed orders with no compensation to the customer. As such, no compensation or refund will be made for all no-show incidents. *Applicable to all orders paid using a credit card, credit terms, or e-invoices.

Processing Times

• Order Processing: Orders are processed within 1-3 business days. This timeline does not include weekends or public holidays.
• Order Confirmation: Upon successfully placing your order, you’ll receive a confirmation email with order details and expected processing time.
• Peak Season Processing: During holiday or peak seasons, processing may take an additional 2-3 business days.

Domestic Shipping

• Standard Shipping: 3-7 business days after processing, depending on your location.
• Expedited Shipping: Available on select products and will be delivered in 2-3 business days after processing.
• Shipping Rates: Shipping fees are calculated based on the weight, size, and destination of your package, and are shown at checkout.

International Shipping

• Availability: Not available at the moment

Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number to monitor its journey to you. If you have any issues with tracking, please reach out to us at dailymujo@gmail.com.

Shipping Delays

While we strive to meet our shipping timelines, unforeseen events such as inclement weather, natural disasters, and other uncontrollable circumstances may occasionally delay deliveries. We’ll keep you informed in case of any significant delays.

Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us within 10 days of the expected delivery date. We will work with our shipping partners to resolve the issue.
• Damaged Packages: If your package arrives damaged, please email us within 48 hours of receipt, including photos of the packaging and the damaged item(s). We will address the issue promptly.

Changes to Shipping Policy

DAILY MUJO reserves the right to modify this shipping policy at any time. Changes will be posted on this page and will apply to all orders placed after the update.

If you have any questions about our shipping policy or need assistance with your order, please feel free to reach out to us.